ENGINEERINGINTELLIGENT CLOUDEXPERIENCES
We specialize in enterprise AWS solutions and AI-powered communication platforms for progressive organizations.
Uptime SLA
Interactions Processed
Enterprise Deployments
Cost Reduction Avg
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DISCOVER
OUR SERVICES
We deliver complete AWS cloud and AI automation services under one roof. Enterprise-grade solutions built for scale.
Cloud Architecture
We design enterprise-grade AWS infrastructure — serverless, scalable, and cost-optimized. DynamoDB, Lambda, API Gateway, and multi-tenant SaaS architectures.
Amazon Connect Solutions
Transform your contact center with intelligent routing, IVR modernization, outbound campaigns, and real-time analytics dashboards.
AI & Automation
Deploy intelligent AI agents powered by Amazon Lex, Bedrock, and custom ML models. Voice AI, chatbots, and predictive analytics at enterprise scale.
Salesforce Integration
Seamless CRM synchronization with real-time data flow. CTI integrations, Service Cloud automation, and custom Lightning components.
Outbound Campaigns
Orchestrate intelligent multi-channel campaigns — SMS, voice, and email. AI-driven audience segmentation and predictive dialing for maximum ROI.
IVR Modernization
Replace legacy phone trees with conversational AI. Natural language understanding, smart routing, and seamless handoff to live agents.
How It Works
END-TO-END
ARCHITECTURE
A fully managed, serverless pipeline — from the first customer interaction to real-time AI insights.
Customer
Voice / Chat / SMS
Amazon Connect
Contact Center
AWS Lambda
Serverless Logic
DynamoDB
NoSQL Database
Salesforce
CRM Sync
AI / ML
Lex · Bedrock · SageMaker
Case Study
FROM LEGACY IVR
TO AI-DRIVEN
CONTACT CENTER
How we transformed a Fortune 500 insurer’s contact center from a 15-year-old IVR to an AI-powered customer experience platform.
Phase 01
Legacy IVR Audit
Mapped 200+ menu paths across 4 regional centers. Identified 68% call abandonment on IVR trees deeper than 3 levels.
Phase 02
Amazon Connect Migration
Deployed cloud-native contact flows with intelligent routing. Zero-downtime cutover with parallel running for 30 days.
Phase 03
AI Agent Integration
Trained Amazon Lex bots on 50K+ historical transcripts. Bedrock-powered intent classification achieving 94% accuracy.
Phase 04
Results & Scale
Reduced average handle time by 40%, improved CSAT by 35 points, and cut operational costs by $2.1M annually.
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INTELLIGENT
OUTBOUND CAMPAIGNS
AI-powered multi-channel campaigns orchestrated through Amazon Connect. Predictive dialing, smart segmentation, and real-time optimization.
Campaign Dashboard
Last 30 days • All channels
Total Reach
125,430
+12.4%
Connection Rate
68.7%
+5.2%
Conversions
8,291
+23.1%
Avg Handle Time
2m 14s
-18.3%
Channel Distribution
Why Choose Us
WHY COMPANIES
CHOOSE IG INFOTECH
AWS Certified Technicians
Our team holds AWS certifications across Connect, Lambda, DynamoDB, and the broader cloud ecosystem — battle-tested engineers who build at enterprise scale.
End-to-End Ownership
From architecture design to production deployment and 24/7 managed services — one team, one SLA.
AI-First Approach
Every solution integrates AI from day one — Lex bots, Bedrock models, and custom ML pipelines.
Proven Scale
Trusted by clients in healthcare, finance, and insurance. Beyond project delivery, we embed dedicated developers and architects into your teams — extending your capacity on demand.
Let's Build Together
READY TO BUILD
THE FUTURE OF
CUSTOMER EXPERIENCE?
From cloud architecture to AI-driven contact centers — we turn complex infrastructure into competitive advantage.